Customer Service Officer (Customer Service Representative)
Customer Service Officers provide excellent customer service to all employees and clients by providing frontline support via telephone email and online communications.
Strong interpersonal and communication skills.
Role description:
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Customer Service Officers provide excellent customer service to all employees and clients by providing frontline support via telephone email and online communications. This role would also involve building and maintaining relationships with team members and customers. Customer Service Officers provide an avenue for ongoing feedback to customers on the resolution of incidents and requests.
Where you might work:
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You could work in a variety of office-based settings ranging from small to very large workplaces across a range of industries.
Personal attributes:
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You need to have strong interpersonal and communication skills and the ability to work as part of a multidisciplinary team. Customer Service Officers need to have excellent customer relations and the ability to be professional, diplomatic, attentive and patient.
Salary:
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Middle of the range starting salary in Australia: $43,100
(Reference: National Centre for Vocational Education Research, 2018.)
